Dealing with Difficult People

Giuseppe Conti is the founder and managing director of CABL, a firm that offers a range of customized training in the field of negotiation, influencing, and related areas.Giuseppe is a seasoned negotiator combining academic content with over 25 years of practitioner experience from his senior Procurement and commercial leadership roles within blue-chip multinationals (Procter & Gamble, Novartis, Firmenich and Merck).Since 2005, Giuseppe has been an award-winning Lecturer, recognized for his lively and interactive training workshops across leading business schools in three continents: Bayes, BSL, Cambridge, EPFL, ESADE, ESSEC, HEC Lausanne, HEC Paris, IESE, IMD, Imperial College, INSEAD, London Business School, Oxford, RSM, SDA Bocconi, University of Geneva, University of St Gallen and VU Amsterdam.In 2018, he left the corporate world and became a Professor/Visiting Professor in Negotiation & Influencing at a number of leading business schools. Giuseppe regularly runs workshops on four continents. To date, corporate leaders from multinational corporations and individuals from over 145 different countries have attended his workshops.In 2024, he was ranked #3 worldwide among the Top 30 Global Gurus for Negotiation.

Conti Advanced Business Learning (CABL)

A webinar built to help you counter difficult customers or clients with proven frameworks, tactics and strategies.

<p>It is evident that in today’s business arena, exceptional negotiation skills are at the heart of every successful endeavor. This webinar is part of a series on “Tough challenges in negotiation” that includes: </p><ul><li>Managing internal &amp; external negotiations</li><li>Emotions and negotiation</li><li>Negotiating long-term business agreements</li><li>Cross-cultural negotiations</li><li>Negotiating with no alternatives</li></ul><h2>Learning Objectives:</h2><p>By the end of this webinar, you will have two methodologies to deal with challenging situations:</p><ul><li>TREAT methodology to negotiate with difficult people</li><li>COURAGE methodology to deal with difficult conversations (any kind of difficult conversation that is not a formal negotiation).</li></ul><p>The webinar is highly interactive. In addition, to learning how to deal with difficult people and situations, you will be asked to provide your perspective on challenging situations and do some exercises of self-discovery. This will give you the opportunity to test your understanding and to get ideas from other participants. Negotiation is a core leadership skill.</p><p>Do not miss this opportunity to learn the techniques and strategies taught at the leading European Business Schools.</p>

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Dealing with Difficult People

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